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    Data Deletion

    Last updated: October 2026

    This page explains how to delete the data Blinkz holds about you, including data from WhatsApp and Instagram accounts connected to Blinkz. For what we collect and why, see our Privacy Policy.

    1. Merchants: disconnect WhatsApp or Instagram

    In your Blinkz dashboard, open Plugins, choose WhatsApp or Instagram, and click Disconnect. Blinkz deletes the access token and all data linked to that account. Instagram data is deleted immediately. WhatsApp message logs are deleted within 30 days.

    2. Remove Blinkz from Meta or Instagram

    You can also revoke access from Meta's side. When you do, Meta notifies Blinkz and we delete the data in the same way as above.

    • Instagram: in the Instagram app, go to Settings → Website permissions → Apps and websites, and remove Blinkz.
    • WhatsApp: in Meta Business Suite, open Settings → Accounts → WhatsApp accounts, select your account, and remove Blinkz's access.

    3. Email us a deletion request

    Email [email protected] with the subject "Data deletion request". Include:

    • Merchants: your store name and the email address on your Blinkz account. Say whether you want your WhatsApp data, your Instagram data or your whole Blinkz account deleted.
    • Customers of a Blinkz store: the store's name and the phone number or Instagram username you used with it.

    We reply within 7 days and complete deletion within 30 days. We may keep records that the law requires us to keep, such as invoices, and will tell you if that applies.

    4. Messages already sent

    Deleting data from Blinkz doesn't remove WhatsApp or Instagram messages already delivered to someone's phone or inbox. Those stay in the recipient's app. To stop getting messages from a store, block its number or account in WhatsApp or Instagram, or ask the store directly.

    5. Contact Us